Websites · Tools · Follow-up systems

0 of 0 noticed

Every dot is a message waiting for a reply.

Nothing left unanswered.

NeverIgnored builds websites, tools and follow-up systems that make sure quotes get chased, enquiries get answered and invoices reach the right person.

See what we offer Start a conversation
Based in
Gateshead · 54.95° N, 1.60° W
Works on
Websites · Tools · Follow-up
Write to
hello@neverignored.co.uk

Why the name

Work rarely disappears with a bang. It slips away quietly: a quote nobody chased, an enquiry left on read, an invoice sent to the wrong inbox, a website still showing last year’s prices. NeverIgnored builds the things that catch it.

ServiceFor independent window & door installersTaking enquiries

Quotes sent. Next steps sorted.

You measured, talked through the job and sent the price. Then surveys, installs and the next enquiry took over. This pilot gives your outstanding quotations a clear owner and a defined end point.

Up to 25 recent quotes · Seven working days · £600 total

Quotes with an answer

£0 of £0

Day 7 of 7

Sent, no reply

0 · £0

Chased by email

0 · £0

Replied: over to you

0 · £0

Closed or parked

0 · £0

    Emails sent
    0
    Replies
    0
    Still quiet
    0
    Left alone
    0
    Illustrative week with invented quotes. It shows how the tracker works, not a client record, a forecast or a pilot result. Tap any quote to read its record.

    1. Organise the open quotes

      Review up to 25 recent outstanding quotes. Agree eligibility, priorities, exclusions and the information needed to follow up.

    2. Follow up by email

      Up to two relevant messages per quote, sent through an agreed route after your approval, or drafted for your team to send. Follow-up stops when a customer declines or opts out.

    3. Make replies useful

      Responses are tracked and flagged: questions, requested callbacks, changes of plan. Your team handles technical advice, prices and installation commitments.

    4. Hand over a clear report

      The tracker, activity totals, responses and recommended next actions. Won work is recorded only when you confirm it.

    Price

    £600

    A defined piece of work. No ongoing subscription.

    £300To start, once the scope is agreed
    £300When the agreed pilot work is delivered

    Included

    • Organising up to 25 recent quotes
    • Up to two approved emails per quote
    • Reply tracking and flags
    • Tracker, totals and next actions

    Not included

    • Telephone answering
    • Cold consumer campaigns
    • Negotiating prices
    • A guarantee of sales

    The seven working days begin once records, permissions and the contact route are ready. Any paid third-party service is agreed separately before it is used. You approve the messages before they go out. Scope and delivery are agreed in writing before work begins. If you already have a reliable follow-up process, this probably isn't for you.

    Please don't send customer records in your first enquiry.

    Discuss your outstanding quotes

    Products & systemsOur own tools and workflow experiments

    The task you keep doing. Again.

    Copying the same information. Answering the same first questions. Checking the right file goes to the right person. A small, well-defined tool can be more useful than another all-in-one platform. Each one below starts with a defined problem and a demonstration you can use right here.

    Own productNeverIgnored EstimatesWorking demonstration

    A clearer answer to “how much?”

    Pricing rules become an instant starting range, so a visitor knows roughly where they stand before they get in touch. Drag the room to size, pick what’s included, and the range updates as you go. This example prices a tiling job.

    Drag the blue handles to match the room

    Floor area20.0 m²

    Include in the project

    Installation £40/m² · minimum £250 · range ±10%

    Your estimated range

    £936 – £1,144

    How it’s worked out

    An estimate, not a binding quote. Fictional sample rates. Everything stays in your browser; copying a summary contacts no one.

    Your rules, applied consistently

    Area, base rate, optional work, minimum charge and a configurable range. The calculation follows the configured formula every time.

    A useful handover

    Customers copy a project summary. An optional WhatsApp link can open a message for them to review and send themselves.

    Portable by design

    A configured calculator, matched to your business and installed on your website. Setup, testing and handover are agreed as a paid project.

    A static webpage, not a WordPress plugin. It doesn't analyse photographs, take payments, book appointments or issue final quotes. Other trades need their own approved formula and labels; embedding, branding and hosting checks are scoped for the destination site.

    Discuss a configured calculator

    OperationsNeverIgnored DispatchWorking demonstration

    The right invoice. The right person. Once.

    Sending invoices is where small mistakes get expensive: the wrong email address, an old version, the same bill twice. Before anything goes out, Dispatch asks three questions. If any answer is wrong, it stops and tells you why.

    1. Right person?The email address is the one you approved for that customer.
    2. Unchanged?The invoice is exactly the version you approved.
    3. Not sent before?It hasn’t already gone out.

    Checking this week’s invoices…

    Technical log (for the curious)

      Example invoices for the fictional businesses from our design studies. This page doesn’t read files or send email; it shows how the checks behave.

      Checks every invoice the same way

      Customer, invoice number, email address and a fingerprint of the approved file are compared before anything is prepared.

      A person always approves

      Your approved list is the source of truth. Dispatch never guesses who an invoice is for from what’s written on it.

      Remembers what’s been done

      A record of every prepared email survives restarts. If something’s unclear, it stops and asks instead of trying again.

      A Python reference implementation, tests and a synthetic batch sit behind this demonstration; the inspection bundle is available on request. A live deployment needs an authorised mail adapter, access controls, scheduling, monitoring, backups and an agreed retention policy. Hash checks aren't malware scanning, and a person still reviews the input records.

      Request the technical proof Describe the repetitive part

      Client workNeverIgnored Studio

      Character. Clarity. Connection.

      A website should feel unmistakably yours and make the next step obvious. Studio brings the words, the design and the working page together.

      Every small-business site has four questions to answer

      • Can you help me?
      • Where are you?
      • What will it cost?
      • How do I get in touch?

      We start with those answers, then give them a visual identity that feels right for the business.

      New

      A focused website

      A single, well-structured page or a carefully scoped set of pages. Your approved content, your contact route, a distinctive design.

      Existing

      A considered refresh

      Keep what works. Rework the hierarchy, typography, content and mobile experience where they get in the way.

      Add-on

      A useful addition

      An estimate calculator or a clearly scoped interactive tool that helps visitors make a decision.

      Design studies. Three businesses, three voices.

      Butter & Crumb, Northcut and Harland Electrical are fictional businesses. These are self-initiated design concepts, not commissioned client projects. They’re live: hover to scroll, open one to use it.

      Café · Self-initiated

      Butter & Crumb

      Live opening hours, a board that updates itself, the menu and a map. Warm and editorial.

      Barber · Self-initiated

      Northcut

      Live chair times and a three-tap booking flow. After-dark high-street signage.

      Electrician · Self-initiated

      Harland Electrical

      An “is it urgent?” checker, a rewire price guide and a postcode check. Blueprint and safety yellow.

      From conversation to handover

      1. Find the point

        Agree the audience, the action the page should support, and what belongs in scope.

      2. Make it tangible

        Review a working design using approved copy and imagery you own or have licensed.

      3. Refine and hand over

        Complete the agreed revisions, check responsive behaviour and confirm publishing and ownership.

      “Can you make something that feels like us?”

      That's a good starting brief. Pricing follows the scope; hosting, domains and any ongoing support are agreed separately.

      Discuss a website

      CompanyAbout NeverIgnored

      Nothing slips through. That's the point.

      NeverIgnored works across digital products, practical systems and design, from a base in Gateshead in the North East of England. The focus is the small things a business loses track of: the quote nobody chased, the enquiry left waiting, the invoice sent to the wrong inbox.

      Studio is where client websites sit. The products and workflow tools have purposes of their own, and each one starts with a specific problem.

      How work is presented here

      • StatusEvery demonstration and concept says what it is, right next to the work.
      • ClientsNo invented clients, testimonials, deployments or results. Not now, not later.
      • ControlA person approves before anything is sent on your behalf.
      • OwnershipPublishing and ownership arrangements are agreed in writing before handover.
      Discuss a collaboration

      ContactA conversation, not a commitment

      What do you have in mind?

      No polished brief needed. A few lines about the business, the problem and the outcome you want are enough to start.

      Write directly

      hello@neverignored.co.uk

      0 / 2000

      This prepares an email draft in your browser. Nothing is sent until you send it from your own email app.